Shipping Policy

1. Shipping Destinations

We currently ship products within Australia. If you have any questions about shipping to your location, please contact us at sales@iontg.com.au.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Domestic Shipping:

  • Metro Melbourne – $15
  • Victoria Region $20
  • Australia Wide $25

Note: Delivery times are estimates and may vary depending on your location and circumstances beyond our control, such as customs delays or carrier issues.

3. Order Processing Time

Orders are processed within 1 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

4. Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

iontg.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

iontg.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns and Refunds Policy

1. Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it to us for a refund or exchange, subject to the following conditions:

• Return Window: You have [X] days from the date of delivery to return an item.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Non-Returnable Items: [List of items that cannot be returned, such as gift cards, downloadable products, or perishable goods.]

To initiate a return, please contact us at sales@iontg.com.au or 1800 246684 with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.

2. Refunds

Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

If you need to exchange an item for a different model, or product, please contact us at sales@iontg.com.au or 1800 246684. We will provide you with instructions on how to proceed with the exchange. Exchanges are subject to product availability.

4. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us at sales@iontg.com.auwithin 7 days of receiving your order. We will arrange for a replacement at no additional cost to you.

Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us at:

ION Technology Group

15/104 Ferntree Gully Road
Oakleigh East Vic 3166

Email: contact@iontg.com.au
Phone: 1800 246684